If your medical practice serves a wide variety of answering services for healthcare of clients, providing bilingual phone answering services is essential for patient convenience. With the number of Spanish-speaking customers in the United States expected to rise to between 39 and 43 million people by the year 2020, you can’t afford to overlook this growing client base.
Providing bilingual services can increase customer satisfaction, referrals, and revenue. In addition, a 5% increase in customer retention can result in 125% more profits for your business.
Increased Customer Satisfaction
Customers who experience excellent customer service from businesses they trust are likely to become loyal and recommend their products or services to others. Satisfied customers are also more likely to spend money with companies they love, which means increased revenue for the business.
In today’s world, businesses must provide high-quality customer support and a streamlined, welcoming experience to their clients, customers, and patients. Bilingual answering services for healthcare is a great way to ensure that callers are treated with care and receive answers in their language.
Non-English speaking callers are a valuable and diverse group of customers who deserve to talk to a company representative in their language. Having an answering service that speaks Spanish allows these customers to feel like they are being understood, which in turn can lead to improved patient satisfaction and loyalty.
Increased Referrals
Bilingual answering services for healthcare allow patients to communicate clearly with physicians and staff. This improves patient outcomes and increases patient satisfaction.
Whether it’s scheduling an appointment, obtaining medication, or dealing with any other medical issue, proper communication is vital to a positive outcome. It’s also a critical part of retaining existing patients and acquiring new ones.
As the United States continues to grow its Spanish-speaking population, providing bilingual support can help your medical practice retain and convert new customers. And by using a professional bilingual answering service, you’ll save money and time spent on hiring and training new employees.
Medium-sized businesses with limited resources often struggle to balance their daily tasks with bilingual call handling. This can result in missed leads and frustrated clients. By outsourcing their bilingual lead screening, customer service, and after-hours answering services, medium-sized businesses can free up their team to focus on their core business and offset the bilingual call-handling pressure.
Increased Revenue
If you’re a healthcare business that caters to a diverse patient population, you know how important it is to communicate with your patients in their native languages. It can be difficult to provide comprehensive medical care when non-English-speaking patients cannot understand their diagnosis, treatment options, or overall health status.
Using bilingual answering services is an excellent way to provide the customer service that non-English-speaking callers need and expect. Additionally, it can increase revenue and profits for your business.
The cost of bilingual answering services depends on several factors, including the number of languages required and the size of your business. For example, a larger medical practice may require more staff to manage incoming calls, which can add to the overall cost of the service.
A reputable bilingual answering service will have trained and experienced agents knowledgeable about the particular sensitivities of different languages and understand how to discuss medical information with callers properly. These trained professionals will also ensure that calls are listened to with compassion and respect.
Reduced Health Disparities
When medical practices employ bilingual answering services, they can provide comprehensive care to many patients. This can reduce health disparities that are exacerbated by language barriers.
Bilingual healthcare answering services can also help to improve patient satisfaction and overall health outcomes. This is especially true for non-English speaking patients.
Several studies have found that patients with limited English proficiency (LEP) experience a variety of health disparities, including missed appointments and difficulties in understanding healthcare instructions.
These disparities significantly impact patients’ quality of life and overall health. LEPPs are likely to consume more healthcare services, experience more adverse events, and receive less adequate care.
To reduce health disparities among LEPs, healthcare organizations should improve patient satisfaction and communication between healthcare professionals and patients. This can be done by offering interpreter services and online tools like Google Translate and MediBabble. These solutions can significantly reduce the cost of health services and improve patient satisfaction.
Conclusion
Healthcare organizations must meet their medical answering service obligations. Bilingual answering services are the ideal choice for meeting those obligations. With a bilingual answering service, healthcare organizations can provide medical care and help to people of all linguistic backgrounds.
This can help build patient trust while also providing efficient and timely care. In addition, with bilingual technicians on staff, hospitals can significantly reduce wait times and language barriers that could otherwise occur in a healthcare environment. Ultimately, using a bilingual answering service is a major step forward for the efficiency of any healthcare organization and the well-being of its clients and patients.
